Terms

The agreement

These terms are an agreement between you and Daniel Alexandru Savin Butucaru, a sole trader (autónomo) registered in Spain, tax ID (NIF) 79248725V, with address at Avenida de Ronda 10B, 29380 Cortes de la Frontera, Málaga, Spain ("Aira", "we", "us"), who operates Aira, itsaira.com and the client portal at app.itsaira.com.

If you sign up a business for Aira, you accept them on behalf of that business ("you", "the client") and confirm you are allowed to. If you only visit itsaira.com or chat with Aira, the sections on acceptable use, AI answers, disclaimers and liability apply to you. Our privacy policy explains how we handle personal data.

The service

Aira is an AI agent for your website. We set it up for you, train it on your website and documents, and keep it running. Depending on what you turn on, it answers visitors, speaks first at chosen moments, captures leads, sends you alerts, books meetings in your calendar, and lets you take over conversations through WhatsApp.

You get your own instance, access to the client portal for you and your team, a weekly refresh of your website content, a monthly report and ongoing tuning. We may improve or change features over time. We will not remove a core feature you are paying for without telling you first.

Fees and billing

• The service has a one-time setup fee and a monthly fee, as shown on itsaira.com or agreed with you in writing when you sign up. Prices are in US dollars and do not include taxes.
• The setup fee covers setting up and launching your agent. It is charged when you sign up and includes your first month.
• The monthly fee starts one month after the setup payment and renews on the same day each month (on the last day of the month in shorter months). There is no minimum commitment.
• Payments are processed by Stripe, which keeps your card on file to charge the monthly fee.
• If a payment fails, we notify you. If it is still unpaid 7 days later, your assistant is paused until it is paid. Nothing is deleted while it is paused.
• We will give you at least 30 days' notice before any price change that affects you.

Your responsibilities

• Give us accurate content and keep your website and documents up to date. Aira answers from what you provide.
• Only give us content you have the right to use.
• Tell your website visitors, in your own privacy policy, that you use an AI chat provided by a service provider, and meet any legal obligations that apply to your business, such as notices, consents and record keeping.
• Keep portal access to people you trust, and remove teammates who no longer need it.
• Understand that the “Powered by Aira” link in the chat tells us which website the visitor came from. Only the domain, never the conversation. You can ask us to hide it.
• Do not use Aira to give medical, legal, financial or other professional advice, or to make decisions with legal or similarly significant effects on people.

AI answers

Aira uses AI models set up to answer only from your content, and to say so when it does not know. Even so, AI can make mistakes: it may misread a document, or miss a recent change you have not published. Its answers are general information about the business, not professional advice, and they are not a binding offer unless the business confirms it.

Clients should review what Aira knows, check the conversations in the portal, and tell us when an answer needs fixing. Visitors should confirm anything important directly with the business.

Your content and data

You keep all rights to your content and to the conversations on your website. You give us permission to use them only to provide, secure and support the service for you. We do not use your data for any other client and we do not use it to train AI models.

For conversations on your website we act as your service provider and process personal data on your instructions, as described in our privacy policy. If you need a data processing agreement, write to us and we will sign one.

Acceptable use

Nobody may use Aira, itsaira.com or the chat to:

• Break the law or infringe the rights of others.
• Send spam, malware or harmful content, or harass anyone.
• Try to break into the service, get around its limits, extract its instructions or other clients' data, or overload it.
• Collect data from the service with automated tools, except as we allow.
• Resell the service, or build a competing product by copying it.

We may block conversations, visitors or accounts that break these rules.

Third-party services

Some features rely on services you connect, such as Google Calendar, Google Meet, Cal.com or WhatsApp. Your use of them is also governed by their own terms. We are not responsible for their availability or changes, but we will help you adapt if one of them changes the way Aira works with it.

Our property

Aira, its software, design, name and logo belong to us or our licensors. These terms give you the right to use the service while you are a client, and nothing more. If you send us ideas or feedback, we may use them without any obligation to you.

Cancellation and termination

• You can cancel at any time from the billing portal (Settings, then Billing, in app.itsaira.com) or by writing to [email protected]. Cancellation takes effect at the end of the month you have already paid for, and it is not renewed after that.
• We may suspend or end the service if you seriously or repeatedly break these terms, or if the law requires it. Except in urgent cases, we will tell you first and give you a chance to fix it.
• When the service ends, you remove the Aira code from your website. On request we will give you an export of your leads and conversations, and after that we delete your instance and its data, except what we must keep by law.

Disclaimers

We work to keep Aira available and accurate, but the service is provided "as is" and "as available". To the extent the law allows, we do not guarantee that it will be uninterrupted or error-free, or that every answer will be correct, and we disclaim implied warranties such as merchantability and fitness for a particular purpose.

Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim related to the service is limited to the amounts you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You will cover our reasonable costs from claims caused by content you gave us without the right to use it, or by your breach of these terms.

Governing law

These terms are governed by the laws of Spain. Any dispute will go to the courts of Málaga, Spain, unless the law gives you, as a consumer, the right to go to the courts where you live.

Changes and contact

We may update these terms. We will publish the new version here with a new date and, for changes that matter to clients, tell you by email at least 30 days before they apply. If you do not agree, you can cancel before then.

Questions: [email protected]. Daniel Alexandru Savin Butucaru.